TELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country. We provide a wide range of wireline and wireless telecommunications products and services including data, Internet Protocol (IP), voice, video and entertainment services. Our strategy is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move.
For more information: www.telus.com
Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.
Present in more than 35 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion and employs over 100,000 people worldwide. For more information: www.capgemini.com
The long-trusted partner of service providers, enterprises, strategic industries and governments around the world, Alcatel-Lucent is a leader in mobile, fixed, IP and optics technologies, and a pioneer in applications and services. Alcatel-Lucent includes Bell Labs, one of the world's foremost centres of research and innovation in communications technology.
With operations in more than 130 countries and one of the most experienced global services organizations in the industry, Alcatel-Lucent is a local partner with global reach.
The Company achieved revenues of Euro 16 billion in 2010 and is incorporated in France and headquartered in Paris.
For more information, visit Alcatel-Lucent on: http://www.alcatel-lucent.com, read the latest posts on the Alcatel-Lucent blog http://www.alcatel-lucent.com/blog and follow the Company on Twitter: http://twitter.com/Alcatel_Lucent.
The world's most complete customer relationship management (CRM). Oracle offers the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the specific business needs for organizations of every size to deliver a superior customer experience. For more information, visit www.oracle.com
Technology, regulation and new competitors are changing the landscape of communications, media and entertainment companies. HP helps enterprises to understand how technology empowers innovation, efficiency and flexibility, the importance of realigning business, and how to lead through times of uncertainty. We offer solutions that keep people connected with richer, simpler and more personalised services by enabling communications, media and entertainment companies to integrate their business processes, link digital content and communications networks, and capitalise on the explosion of new and exciting devices for entertainment, information and communication. HP leads an ecosystem of partners that deliver solutions for the industry-specific needs of these key enterprise companies. For more information: www.hp.com/go/cme
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Additional information can be found at Juniper Networks (www.juniper.net).
Orga Systems - #1 choice for real-time charging and billing.
As the pioneer of GSM prepaid billing, Orga Systems has gained highly qualified expertise in real-time charging and billing. Orga Systems focuses on real-time based solutions for customer billing and administration in mobile telecommunication services. It sets important milestones for the industry regularly to further expanded its leading position.
Orga Systems' high-performance database, InCore is currently the fastest data technology worldwide with regards to access speed. Mobile operators need future-proof billing systems which offer clear service and cost benefits. The fully convergent real-time billing platform OPSC Gold guarantees their profitable growth. For more information, visit www.orga-systems.com
Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimization and Service Agility - thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers. The company pioneered the concept of a Revenue Operations Center (ROC™) – a centralized approach that sustains profitable growth and financial health through coordinated operational control. Subex's product portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning automation, data integrity management, revenue assurance, cost management, fraud management and interconnect / inter-party settlement. Subex also offers a scalable Managed Services program and has been the market leader in Business optimization for three consecutive years. For more info please visit . http://www.subexworld.com/
MDS (Martin Dawes Systems) is a leading global provider of Enterprise Customer Experience Management solutions with deep expertise in helping Service Providers serve their business and multinational customer base profitably. MDS solutions simplify and remove complexity, are flexible, easy to use and through powerful analytics, provide assurance that the end customer experience is unified and operating as intended, to the highest standard, from e-enablement through all areas of Business Support System requirements. http://www.martindawessystems.com/
The Aricent Group is a global innovation and technology services company that helps clients to imagine, commercialize, and evolve products and services for the connected world. Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, software engineering, and systems integration. This integrated delivery model allows clients to develop highly differentiated user experiences while at the same time accelerating time-to-market, optimizing service operations, and reducing their overall product development lifecycle expenses. http://www.aricent.com/
Momac is a leading provider of mobile portal solutions for operators and enterprises. With a comprehensive set of tools and managed services, Momac enables operators to run highly-personalised portals, customer care services, premium content stores, advertising, apps and messaging in one flexible cloud-based solution. By integrating with operator subscriber data management and CRM engines, Momac transforms the operator portal into a consumer-centric interface, fundamentally changing the customer experience, making user data actionable, enhancing customer loyalty and increasing ARPU. Momac’s mvolve platform delivers more than 1000 mobile sites, applications and operator portals for the biggest industry names including Vodafone, Telefonica, Mobistar, MTV, Three and MSN. As an international company, Momac has offices in London, Rotterdam and Paris and activity in more than 20 countries. For more info please visit http://www.momac.com
Vitria Technology, Inc. is the industry’s leading Operational Intelligence company. Our innovative Operational Intelligence solutions enable our customers to analyse business activities in process and take real time action. The result is faster, better decision-making.
We enable our customers in the CSP community to apply Operational Intelligence to improving customer experience by providing:
- Visibility into real-time customer experience by combining customer information from multiple sources
- Insight into customer experience and customer behaviour measured against key metrics using real-time analytics
- Action in the form of automated responses to error conditions to resolve problems before they become visible to the customer.
Operational Intelligence enables CSPs to visualise real-time customer experience levels in order to derive personalised customer insight and to enable proactive customer interactions. OI also enables the CSP to reduce costs by avoiding deployment of multiple point solutions for customer experience and by improving the efficiency of operations across the business. With a rich heritage as a technology pioneer, Vitria’s award-winning solutions provide the backbone for many Global 2000 companies’ mission-critical customer experience processes. Vitria has customers in Europe, North and South America, Asia, and Australia. For more info please visit http://www.vitria.com/
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