Customer Experience Conference World CUSTOMER EXPERIENCE WORLD 2011 Platinum Sponsors - Customer Experience World 2011
Telus - Platinum Sponsor of Customer Experience World CapGemini - Platinum Sponsor of Customer Experience World Alcatel-Lucent

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Customer Experience World 2011

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Combining the ICT expertise of Datamonitor Technology, Butler Group and Ovum, with Datamonitor Group's 350 business analysts and relationships with 18 of the largest 20 global corporations, Ovum is uniquely positioned to provide practical, actionable advice to the technology, telecoms and other business sectors.

With access to Ovum's research and support from best-in-class analyst and consulting teams, companies can turn analysis and insight into action. Our aim is to make our clients' planning more effective, and to help them identify and assess relevant business opportunities. We don't just advise our clients: we collaborate with them to help them exploit these opportunities and to turn them into business results. At the heart of our approach is our mission to help, to be approachable, responsive and focused on your business issues and to provide pragmatic and actionable advice and recommendation.



The people of Yankee Group are the global connectivity experts-the leading source of insight and counsel trusted by builders, operators and users of connectivity solutions for over 40 years. We are uniquely focused on the evolution of Anywhere connectivity, and chart the pace of technology change and its effect on networks, consumers and enterprises. Headquartered in Boston, Yankee Group has a global presence, including operations in Europe, the Middle East, Africa, Latin America and Asia-Pacific. For more information, visit Yankee Group at .


Analysys Mason

Analysys Mason is a trusted adviser on telecoms, technology and media. We work with our clients, including operators, regulators and end users, to:

  • design winning strategies that deliver measurable results
  • make informed decisions based on market intelligence and analytical rigour
  • develop innovative propositions to gain competitive advantage
  • implement operational solutions to improve business efficiency.

With 250 staff in 12 offices, we are respected worldwide for our exceptional quality of work, independence and flexibility in responding to client needs. For nearly 25 years, we have been helping clients in more than 100 countries to maximise their opportunities. For more information, please visit



GRAPA - The Global Revenue Assurance Professional Association

The Global Revenue Assurance Professional Association (GRAPA) was created to serve the interests of revenue assurance professionals throughout the world. As the leading standards, certification and professionalizing body in revenue assurance, GRAPA is committed to core principals of consensus, rationalization and integrity in all its endeavors. GRAPA's goal is to further the professional stature of those working in revenue assurance, and to have their essential functions recognized at the core of efficient and effective telecommunications industry practice. GRAPA believes that this can only be achieved through the rigorous application of ratified global standards, the certification of trained and qualified professionals, and the continuous education of those who work in such an essential, demanding and constantly evolving discipline. For more information, please visit


Platinum Sponsors




Gold Sponsors


Juniper Networks



Orga Systems


Orga Systems



Supporting Organization



Analysys Mason

© Customer Experience World - London. June 29th - June 30th, 2011. Organised by WMOL(UK).