Learn more. Add value. Deliver better service.
The CEW customer experience event includes a Master Class coupled with practical hands-on keynotes, case studies and presentations. Plus, it also provides Continuing Professional Development Certification.


The anatomy of a successful Customer Success Team in relation to the overall business staffing levels, as well as skills and knowledge needed by the team members.

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Customer Success Program models detail activities of the Customer Success team - tasks including outcomes and effects on Customer Retention and Relationship Optimization.

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Digital transformation systems and tools necessary to implement a Customer Success Program with a strong focus Data Analytics, Machine Learning and Artificial Intelligence.

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Now a Master Class is included in the CEW program to teach, discuss and detail various components of an effective Customer Success Management programme.

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Key take-aways from our customer experience events

   A genuine opportunity to improve business success

CEW is the premier customer experience event available for Customer Experience professionals from around the globe. It draws together the best speakers, the top thought leaders and the key industry experts worldwide to bring you up to speed on Customer Success Programs, and the role customer success will play in it.

   Attendees at our Customer Experience events will take home:

A far deeper understanding of a customer’s desired outcome and how to provide an awesome experience with every interaction and touch point within their business. They will also learn:

  • Strategies for customer success teams and executives;
  • Study how to adopt and manage the perceptions of a team’s role from a customer’s point of view and within an organisation;
  • Gain an understanding of revenue streams and profitability;
  • Brainstorm and gain insight into the acquisition, analysis and effective use of data for customer relations.
  • How to ensure customers succeed in using their products or services.

It is important to appreciate that the ultimate goal of any business is for its customers to be happy – and this is achieved by ensuring that they feel they are being listened to when they communicate with your organisation, and that they are receiving value when they engage with your business; all with the least possible effort. With this in mind, ask yourself: Can I really afford to miss out on attending CEW?

Nextec App Partners

NEXTEC stands at the intersection of technological, analytical, intellectual and human potential. We enable our customers and our people to focus on what they do best, thereby creating a positive change in society. By acting with integrity, we cultivate a diverse, transformed and sustainable future.

  • Workforce Management in the cloud
  • Linking legislation for true transformation
  • Collaborating for job creation
  • Applying Creative Intelligence in Healthcare
  • Delivering Africa’s most precious resource to communities in need

See the Nextec website

Leading speakers reveal their own customer experience insights

Just some of the CX speakers you'll find at our customer experience events around the world

Carole Layzell | UK Channel Service Director Nationwide Building Society

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Dan Langton Director, Customer & Partner Experience Microsoft

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Dayoán Daumont Customer Experience & Digital Transformation Ogilvy

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Dr Nicola Millard Customer Insights & Futurology BT

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Julia Ahlfeldt | South Africa Certified Customer Experience Professional

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Martha MacGregor Customer Success Lead Knotel

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Naomi Timperley | UK Co Founder Tech North Advocates

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See the fantastic feedback we receive

Sue Pedley

Dignity PLC

As a manager of a BSI Kitemark customer service award-winning client service centre for a funeral business, I was sceptical as to what more there would be to learn about delivering exceptional service. Well I can honestly say the range of topics covered at CEW London was certainly extensive and thought-provoking, giving me ideas to take back that could energise my team to think differently about what they do every day in what is a very emotive and sensitive time of people’s lives. Thank you to Focus Group and all the speakers for a fascinating and energising 2 days.

Brands that attend our events and receive CPD Certification

The amazing partners we work with to support our events