Part 2: What to do now, do next and do later to draw value from CX.

Join us on 17 Sept 2020 10:00 – 11:30am


The answer isn’t more technology or consultancy spend… you need to be able to do this for yourselves.

You can now join us online for an interactive Live Conference Stream of each part of the event.

This session will focus on the key CX issues and opportunities when designing and optimizing CX in a B2B context. B2B CX Leaders find most CX material and events are focused on B2C CX, but this event is specifically designed for B2B CX and will get into the practical issues of driving value from CX in a B2B relationship.

We’ll also take a look at the specific issues on B2B CX in the context of C19:

What to do now: How CX leaders can drive value from CX as their organisation responds to immediate issues eg: keeping colleagues and customers safe.

What to do next: How CX Leaders can start to prepare their organization for upcoming issues eg: What if customers can’t pay?

What to do later: How can CX Leaders start to prepare their organization for different future scenarios eg: C19 is sorted quickly, addressing C19 takes a long time, C19 is with us forever. Organisations need to be planning for each scenario.

B2B organisations also need to learn from their efforts over recent months so as they can build a playbook to better prepare them for future challenges (which seem likely). There is considerable potential value in this session to prepare your organization learning from experts and peers what is proven to work, and what to avoid.

To accommodate your new work-from-home schedule, CEW2020 B2B, THE premier customer success conference event, will now be coming to you as a 4-part series of 90 minutes each, hosted over 4 weeks via LIVE CONFERENCE STREAM. Join us for part 2 of the event, B2B, on 17 September at 10:00 – 11:30 (GMT). Live streaming the event gives us the ability to give you so much more, for so much less.