Part 3: What to do now, do next and do later to draw value from CX.

Join us on 1 Oct 2020 10:00 – 11:30am


The answer isn’t more technology or consultancy spend… you need to be able to do this for yourselves.

You can now join us online for an interactive Live Conference Stream of each part of the event.

Delivering your brand experience through intermediaries is perhaps the most challenging CX Leadership discipline. Insurance, Auto, CPG sectors all rely to a significant extent on delivering their brand promise through intermediaries. In reality, this requires two sets of CX considerations a B2B relationship (with the intermediary) and also a B2C (with the end consumer, with key touchpoints delivered by the intermediary).

B2B2C CX Leaders again often struggle to find comparators and examples. This very practical stream will focus on the on the very specific challenges and opportunities that CX drives in B2B2C markets. Participants will hear what B2B2C CX leaders need to do “now, next and later” in terms of delivering their brand promise in the light of C19. Specifically, we’ll touch on how CX can help companies mitigate the significant liability considerations organisations now need to be planning for.

To accommodate your new work-from-home schedule, CEW2020 B2B, THE premier customer success conference event, will now be coming to you as a 4-part series of 90 minutes each, hosted over 4 weeks via LIVE CONFERENCE STREAM. Join us for part 3 of the event, B2B2C, on 1 Oct at 10:00 – 11:30 (GMT). Live streaming the event gives us the ability to give you so much more, for so much less.