SEP 10, 17 & OCT 1



What to do now, do next and do later to draw value from CX.

The answer isn’t more technology or consultancy spend… you need to be able to do this for yourselves.

You can now join us online for an interactive Live Conference Stream of each part of the event.


*When booking all 3 event series.

B2B CX has never been without its challenges, but then along came COVID-19. Shaking the foundations of what we know customer experience to be, the actions of CX teams, and their spend, is now firmly under the microscope.

COVID-19 will have a lasting impression on the customer, and their mind set, and with that will come a whole new set of expectations. Are you ready?

Whilst the pressure may be on to deliver results, this is also an opportunity for B2B CX to prove how it can deliver true business results.

This is your opportunity learn from practitioners who have led the customer agenda in large global organisations through earlier crises. Understand what are the “bare essentials” – from setting your CX agenda to learning to scale - that B2B CX Leaders need to focus on now for long term success, and how to apply this in your own business.

Live streaming

To accommodate your new work-from-home schedule, CEW 2020 B2B, THE premier customer success conference event, will now be coming to you as a 3-part series of 90 minutes each, hosted over 3 weeks via LIVE CONFERENCE STREAM. 

Join us on the following dates:

Part 1, Large B2B – Thursday 10 Sept 10:00 – 11:30
Part 2, B2B - Thursday 17 Sept 10:00 – 11:30
Part 3, B2B2C - Thursday 1 Oct 10:00 – 11:30

Live streaming the event gives us the ability to give you so much more, for so much less.

Free mapping tool

A unique opportunity for all CX leaders, brought to you by CEW and our deployment partner, TribeCX.

Use this simple consulting tool for free, map your end to end experience and discover:

  • Your moments of truth and pain points
  • Functional ownership of each touchpoint
  • What channels deliver each touchpoint

This macro based on MS Excel tool has instructions on how to use and free support of you get into any problems.

No strings attached, it’s a totally free, fully working mapping tool just for you, and delivers on TribeCX’s to “be generous” and “give back”. A business built on the expertise of CX leaders, for CX leaders, this tool is yours to utilise and can be circulated.

So if you want practical, ‘how to’ advice and to discover how you can implement the “bare essentials” in your business today, or just want to network with the brightest minds and biggest brands in Europe and Africa, this event is everything wrapped into one. 


  • Understand what Customer Expectations are and How Customer Expectations have changed.
  • Learn how to implement sustainable changes
  • Learn what changes companies have made in Customer Expectation management
  • Learn how to deliver business results during a pandemic.
  • Learn how to utilize internal resources to simply processes
  • Take away practical insights that can applied in your business immediately
  • Discover what others have done when faced with other crises
  • Learn what others in their industries are doing to achieve business success
  • Discover how CX 3.0 can advance your practice
  • Apply tools to achieve success in your team/unit/subsidiary

What you will need:

  • Register for the event to get your link to the live stream
  • Microphone
  • Internet

Don't miss out, register today!