CUSTOMER

EXPERIENCE

WORLD

EUROPE 2019

LONDON & BIRMINGHAM

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

The Rt Hon The Lord Price CVO | UK

Businessman, writer and member of The Hous...
UK Government, Waitrose, John Lewis & Channel 4

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Mohamed Latib | USA

Founder & CEO
CX University

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Steve Jackson | UK

Chair for London Growth and Innovation
Co-Founder and Group COO of Xoomworks Ltd

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Alex Genov | USA

Head of Customer Research
Zappos

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Andrew Lawson | UK

Chief Product Officer
Zopa

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Brad Borkan | USA

After Dinner Speaker
When Your Life Depends on It

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Carole Layzell | UK

Channel Service Director
Nationwide Building Society

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Christoph Neut | Belgium

VP of EMEA
Sparkcentral

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Dr Nicola Millard

Customer Insights & Futurology
BT

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Lucy Robertson | UK

Senior Account Manager
Seen Connects

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Martin Lucas | UK

Mathematician
The Customers Why

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Naomi Timperley | UK

Co Founder
Tech North Advocates

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Nicholas Cumisky | UK

UK Mobile Lead
Google

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Pauline Wilson | UK

Operations Director
Virgin Holidays

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Ronny Gottschlich | Germany

Chief Executive
Lidl UK

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Sarah Metcalfe | UK

Head of Customer Service
Sure Petcare

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Suzie Dieth | USA

Director, Customer Experience
Reliant

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