CUSTOMER

EXPERIENCE

WORLD

EUROPE 2020

LIVE STREAMING | 12 & 13 May

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

CEW London Day 1 Speakers

Dayoán Daumont

Customer Experience & Digital Transformation
Ogilvy

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Martin Lucas | UK

Chair and Facilitator for the Customer Exp...
Gap in the Matrix

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Alice Walsh

CEO & Founder
Alice Made This, High Growth SME

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Andrew Grill | UK

Trusted Board-level Technology Advisor & F...

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Elliott & Ollie Starr

Founders
RANK, Disruptive Health & Lifestyle Mix

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Emma Perkins | UK

Head of Customer Experience EMEA
Experian

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Jo Taylor | UK

Global Talent Leader & MD
Let’s Talk Talent

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Katharina Wittigens

MD
Innovationbubble

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Kelley Brogan

H/O CX, Store of the Future
Farfetch UK Ltd

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Kevin Morley

Deputy Director
Crown Commercial Services

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Kursty Groves

Founder
Shape

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Nikki Gatenby | UK

Best-selling author, non-exec director, ch...
GatenbysConsulting

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Pauline Wilson | UK

Operations Director
Virgin Holidays

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Rudolph Wontumi

Senior Vice President, Human Resources and...
JCB International (Europe) Ltd

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Sarah Sargent

Director of Customer Experience
Radian Group

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Simon Hoe

CMO
Cruise First

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Soum Rakshit

CEO & Founder
Mystery Vibe

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CEW London Day 2 Speakers

Dayoán Daumont

Customer Experience & Digital Transformation
Ogilvy

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Dr Nicola Millard | UK

Customer Insights & Futurology
BT

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Dan Langton | UK

Director, Customer & Partner Experience
Microsoft

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Gemma Jones | UK

Customer Experience Director
Marshalls Plc

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James Bampos

Customer Experience transformation executive

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