About Us

We create customer experience events focussed on improving every aspect of corporate interaction with customers and employees. With year on year attendance growth at our events, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events.

"I have had the privilege of working with Maggie and the Focus Group over the past 7 years as a speaker, delegate and industry specialist. The CEW conference (now presented on three continents) is an accolade to Maggie’s incredible connections, pulse on the rapidly evolving customer space and a dedicated passion to link, share and inform. Few conferences are organised as professionally, with as much attention to detail and personalisation as those directed by Maggie and her team."
Craig Lee
Emirates Group

Focus Group Events has been independently accredited by the CPD Standards Office for its ‘Customer Experience Professional Certification’.

Delegates who attend the course can request a CPD Certificate of Attendance and record the training time towards their formal CPD requirements for their professional body, institute or employer.

The CPD Standards Office has approved that the Focus Group Events course using a third party assessment process. The Office forms part of the Professional Development Consortium and is overseen by an Expert Advisory Board comprising, academics, employers and professional bodies.

The Office provides independent CPD accreditation services to training courses, events, digital and online, coaches and speakers. It has accredited thousands of CPD activities across 20 countries and all continents. See: cpdstandards.com


Delivering a message without engaging an audience is pointless. We ensure our delegates interact and the content and themes of our conferences are relevant to the audience as well as the economic and social climate.


We provide delegates with both practical and relevant examples as well as the latest research highlighting future trends. We work alongside industry specialists to publish papers, analysis and reports of direct relevance to the delegates attending our events.


Social media plays a big part with LinkedIn and Facebook in particular hosting a community which shares information and strategies all year round – not just during an event. Not restricted to the events we run; we provide input and ideas on a continual basis, which in turn aids engagement and content of events.


Are you interested in attending a customer experience event – speaking, sponsoring or working with us to deliver quality content to an informed audience – we’d love to hear from you.