5 trends in customer experience for 2020
Friday, February 21, 2020
This report by BT features research based on a survey of 6,000 online consumers across twelve countries around the world, looking at how consumers want to contact businesses throughout their customer journey.
It debunks some long-held beliefs and highlights the must-have channels for 2020 and beyond:
- Is it the end of the road for person-to-person voice calls?
- Is messaging mania here to stay?
- Do video and social media for contact have a future?
- How can businesses build trust and security around identification, verification and payments?
- What AI-powered technologies are customers ready to accept?
- Make smarter decisions with the full picture: download the whitepaper and register for our webinar.
Download the whitepaper here