Customer Experience

Part 2: Retention, loyalty & why customers buy is misunderstood and underserved.

Join us on 15 Sept 2020 10:00 – 11:30am


Customer experience is the battleground

The secret of experiences is Consumer Psychology x Mathematical Psychology. We will share all in conjunction with brands and their stories of success Customer experience is the battleground. So, how come so many companies and brands are struggling to deliver a stand-out, competitive and consistent experience?

This stream includes 4 successful CX Brand Focused case studies about:

• How they have competed (Experience & the Emotion side of Data)
• Where they chose to try and stand out (Voice of the Customer)
• What are they doing to make sure they remain on top (Customer Decision Making)
• How has that fed into better employee and customer outcomes (Archetypes and lessons from Psychology)

To accommodate your new work-from-home schedule, CEW 2020, THE premier customer success conference event, will now be coming to you as a 4-part series of 1.5 hours each, hosted over 4 weeks via LIVE CONFERENCE STREAM. Join us for part 2 of the event, Customer Experience, on 15 September at 10:00 – 11:30 (GMT). Live streaming the event gives us the ability to give you so much more, for so much less.