SEP 8, 15, 22 & 29



Succeeding in a competitive, uncertain and changing world.

Find out how your business can both survive the Covid-19 pandemic and thrive afterwards.

You can now join us online for an interactive Live Conference Stream of each part of the event.


*When booking all 4 event series.

Taking into consideration the position we all find ourselves in during this pandemic, we have gone - and are going - through a period none of us have experienced before. A lot of people and companies have stepped up to embrace a new norm, while others less so.

The global economic implications have been massive, sending most countries into a recession. We need to look at what has changed, and what we have to do now. Creating new ways of how we operate to merge towards a more effective way of serving our customers as well as taking care of our employees.

In the face of this world-wide health-crisis, social distancing and national lockdowns, Customer Experience World has reinvented their well-known CX events to bring the most knowledgeable international CX leaders to you in the comfort of your own home. We believe that this time should be used to reflect upon, plan and reform out-dated business formats to embrace the ‘new norm’ and thrive post-pandemic.

Designing and delivering a stand-out customer experience in an ultra-competitive, uncertain, complicated and noisy world is hard. Sometimes, it can feel as if you are out in the wilds trying to navigate with a broken compass.

At Customer Experience World 2020 we aim to help you unpick what it means to deliver a stand-out customer experience and uncover the clues that will help you define your own path to standing out.

You will hear from leading brands and industry experts who will tell their stories of what they have done to carve out their own way combined with interactive online sessions to help you grow your knowledge, understanding and practice of customer experience in your organisation.

Our practicality is what sets our conference apart from other events.

To accommodate your new work-from-home schedule, CEW 2020, THE premier customer success conference event, will now be coming to you as a 4-part series of 1.5 hours each, hosted over 4 weeks via LIVE CONFERENCE STREAM. 

Join us on the following dates:

8 September – Part 1, Leadership
15 September – Part 2, Customer Experience
22 September - Part 3, Employee Experience
29 September - Part 4, Technology, Data & Analytics. 

Live streaming the event gives us the ability to give you so much more, for so much less.

Understanding the event:


  • Understand what Customer Expectations are and How Customer Expectations have changed.
  • Learn how to implement sustainable changes
  • Learn what changes companies have made in Customer Expectation management
  • Learn how to deliver business results during a pandemic.
  • Learn how to utilize internal resources to simply processes
  • Join in the Q&A and get the answers from industry leaders
  • Once provided with the access details a technical support person can assist should you need help
  • Free Capability assessment – this will include helping you to build a deployment plan following the event
  • The events will be recorded, so registered viewers will get a link to the recordings that they can refer back to on any of the sessions
  • Access to the July Series to gain deeper perspective from companies that are successful at change and transformation
  • Deploy network sources of value
  • CPD Accreditation – Points toward your training & development

What you will need:

  • Register for the event to get your link to the live stream
  • Microphone
  • Internet

We are honoured to have Tribe CX as our deployment partner.

Tribe CX are adding the following benefits for viewers of the Live Stream Conferences

A half-day (virtual) work session to either build your CX roadmap or validate your CX roadmap to directly drive business value from participating in the event. 

They'll be helping participants to leverage/deploy the learning and proven practices from the event and deploy them in their organization. This special benefit is only available to 10 delegates who will be drawn out of a hat at the end of the session - so don't delay registering for the event!

Participants of the all 4 parts of the series have access to their online CX capability assessment, participants will also get a report benchmarking the readiness of their CX capabilities.

Access to a session on the current crises for B2B practitioners where they will be able to compare notes with other B2B companies on what they can do to prepare.

Don't miss out, register today!