Media Partner Category: CEW Europe, Platinum

The Leadership Factor are customer survey specialists. We conduct over 500 surveys each year, helping organisations improve their customers’ experience, satisfaction and loyalty.

Our continued growth depends on the proven benefits we can demonstrate to our clients, including Direct Line Group, YHA, Network Housing Group, LV=, Richmond Housing Partnership, Visa Europe, Cannon Hygiene, Affinity Sutton & The Institute of Customer Service, for whom we conduct the UK Customer Satisfaction Index.

Our role is more than collecting data and delivering insight. We support our clients to translate survey results into actions that will improve their customer experience.

Contact details
Charlotte Ratcliffe
Marketing Manager
The Leadership Factor
01484 467004

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