PATIENT

EXPERIENCE

WORLD

EUROPE & AFRICA 2020

AMSTERDAM & JOHANNESBURG

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The new competitive edge for healthcare

Reimagining healthcare for exemplary person-centered care

Customers today are more demanding than ever before. They want personalization, immediate resolution of their concerns, and they want to be heard and understood. The same logic applies to the “patient.”

The landscape of healthcare is rapidly shifting to incorporate the best practices in the customer experience discipline that have been tried, tested, and finetuned by many businesses across the globe. 

The European Patient Experience (PX) event is designed to bring together everyone from C-Suite executives to clinical practitioners, clinic owners, scientists and investors

Don't miss out, register today!


Customers in business purchase products and services because they want to do so. Customers in the healthcare world DO NOT want to be customers. But they are forced by their health needs to seek care. This disposition compounds the challenge for healthcare professionals who have hitherto focused almost entirely on assessing patient satisfaction.

We know from the experience of the business world that such well-known brands as Zappos, Disney, Amazon, Ritz Carlton, Southwest Airlines, and many others have implemented processes, practices, and structures to deliver fabulous experiences. Customers today are more demanding than ever before. They want personalization, immediate resolution of their concerns, and they want to be heard and understood. The same logic applies to the “patient.”

Patients want to be involved in their care; families and friends also want to be involved in the care of their loved ones. Patients, like customers, want to be heard, their concerns addressed promptly, and every moment of truth in their journey toward care be incorporated in healthcare organizations so that these organizations can deliver fantastic experiences at the same time as they provide quality clinical outcomes.

Through this PX event the most influential physicians, MedTech start-ups and health professionals from across Europe will show you how to improve how your patients will experience better healthcare!

Why attend:

  • Excellent networking to gain exposure for your companies.
  • Understand which technologies, innovations are improving the patient experience with some of the leading clinics and healthcare providers.
  • Become inspired with practical outcome based thinking.
  • Try new technology solutions
  • Learn from International thought leaders to discover what innovations they are implementing to improve on healthcare.

Join us as we explore:

  • Driving Service Excellence and Quality Care
  • Achieving Cultural Transformation at the C Level
  • Employee Engagement to improve patient experience. Successful strategies in engaging staff improvement
  • Accountability: Holding yourself and employees accountable to Service Standards
  • Leadership and HRO’s (Highly Reliable Organisation)
  • The Future of Healthcare.

Don't miss out, register today!