Title: Head of Social Media
Company: AXA Insurance
You are here: Speakers / Thomas Rudelle
How AXA is using digital channels to engage and delight customers.
- How to create contact and delight customers with an omni-digital approach
- How to offer a consistent experience across channels
- How to plan for the future and consider the evolution of customer expectations
About the speaker
Thomas is head of Social Media at AXA France, in charge of Social Media advertising, customer service, and helping distributors with their social media presence. Thomas has been in the insurance industry for over 9 years, with various responsibilities in digital and online reputation.
His roles include:
- Helping our Distributors in their Social Selling journey
- Socializing our advertising campaigns
- Onboarding our customer Service with Social media tools