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Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and helping develop customer-focused large and small businesses for 20 years.
He has previously worked with Shell, FT and The Economist Group and has advised and consulted to numerous large and smaller businesses around the world helping them engage with their customers, build their customer retention and improve their service and customer experience. His clients have included Schlumberger, TUI, The Borough of Croydon, NowTV, ITV, Pega, 1800Contacts, Talk Talk, Gazprom Energy, CIMA, Bibby Financial Services, Harper Collins, Microsoft, Pearson, Consumers International and Costa Coffee amongst others.
Adrian is a frequent writer, interviewer, podcaster, conference speaker, panellist, chair and workshop leader on all things related to customer experience.
He is also a Forbes contributor and published a best selling book in 2016: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing (Pearson).
Adrian has an MBA, PGCE and an MA in Economics.
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