Andrew Lawson | UK

Andrew Lawson | UK

Title: Chief Product Officer

Company: Zopa

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Leading CX organisations require a different type of leadership. Do you have what it takes to succeed?


In this talk Andrew will:

  • Explain why and how Zopa have transitioned to becoming a truly agile organisation
  • Uncover what that looks like at a practical and day to day level
  • Explore what that means from a leadership perspective and what is required to really lead an agile organisation. 


Zopa are a true disruptor in financial services. They were the world’s first peer to peer consumer lending platform and are now the UK’s largest peer to peer lender lending over £1bn a year in a highly regulated industry. They have achieved all of this whilst keeping a keen eye on customer service, developing a culture of customer obsession and shifting to a system of agile and self-organising teams. 

Andrew’s talk will tell Zopa’s story, what they have done, why being agile is not just about keeping up with the cool kids, what they have learned along the way and the will share his take on what it takes to both lead your market and lead in this type of organisation.

About the Speaker

Andrew Lawson is the Chief Product Officer at Zopa, the UK’s largest, and the world’s first peer to peer consumer lending platform.

Andrew has spent his career in data driven, customer centric growth, initially at Capital One, before doing a direct banking start up in Spain. He then spent seven years at the global management consulting firm Oliver Wyman focused on driving growth across “mass consumer” industries in the UK, Western Europe and US. Andrew joined Zopa in 2014 to help in their mission of making money simple and fair.

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