Ann Baret

Ann Baret

Title: Change Agent

Company: Team Dynamics Consulting

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Organisations do not perform, people do. There is a genius in all of us, and when geniuses collaborate, winning cultures are created.  

Throughout my career I have obsessed with answering questions such as:

  • Why do some individuals and teams succeed more quickly than others and sustain that success over the long-term?
  • How do we hack flow at individual and team level to maximize performance?
  • Why do some people block themselves from becoming extra-ordinary?

The insight I gained from elite level performance coaching and over 10 years research in human behaviour and high performance, resulted in the development of proven tools and practices to support organisations overcome the obstacles associated with disengagement, broken processes and change management. Our approach is based on building authentic partnerships and lasting capabilities.

Presentation overview

What does Customer Success mean to you? Do you measure it by a significant change to your bottom line, or perhaps by the quality and content of the ratings and reviews you receive? 

For many companies, it encompasses both these quantitative and qualitative dimensions. Regardless, Customer Success is a vital reflection of your business’s health. 

At the heart of this dynamic and often broad concept there is commonly found the Customer Success Team. Ranging anywhere from a couple of individuals huddled in a startup incubator to a multi-tiered company structure which could span many departments, ensuring a functionally aligned, culture-oriented, and goal driven Customer Success Team is a vital part of the equation. 

If you are looking to find out what it takes to build a high-performing Customer Success Team, then this presentation is for you. Ann unpacks the pieces of the puzzle and elaborates on exactly how to piece them together to create a Customer Success Team geared for maximised contribution and results. 

Presentation topics that will be discussed include: 

  • Is Employee Engagement key to customer service?
  • Internal customer service ensures external customer service
  • Functional roles of Customer Success
  • Hiring, developing and retaining your Customer Success Team

Ann will be speaking at: