Antonia Oakes | South Africa

Antonia Oakes | South Africa

Title: Head Customer Experience

Company: Old Mutual Insure

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Antonia Oakes is a customer experience professional with over 16 years’ experience specifically within the financial services and insurance environment. Academic qualifications are, an MBL through ABSA leadership program with UCT, degree in business management through Wits Business School and various insurance qualifications through the IISA.

Antonia is a highly driven leader Heading up CX for Old Mutual Insure, operationalising CX within this corporate to add business value. She has worked in various corporates including organisations such as ABSA Home Loans & Standard Insurance Limited. Born from her passion for connecting with people, creating loyal customers and business value by embedding customer-centricity in the DNA of companies is a natural.

Her role as Head of Customer Experience at Old Mutual Insure is varied and broad but requires her to lead all company CX initiatives through:

  • Fostering a customer-centric culture within the business
  • Designing CX strategic frameworks at an enterprise level
  • Delivering through influence of others
  • Overseeing service complaints to the satisfaction of clients and the business

Antonia will be speaking at: