You are here: Speakers / Claudia Mika | Germany
Patients seeking for medical treatment worldwide must rely on the adherence of the medical service provider to ethics, quality and the understanding of service needs as well as the assurance of the “continuum of care” and best possible patient experience starting with the preparation of the patient’s admission and not ending once the patient is discharged.
Accreditation is the process of external, outside experts to conduct a review of the hospital or clinic to validate existing quality, patient safety, patient-hospital interaction and other applicable standards and to improve the medical and non-clinical services provided to patients and accompanying persons.
The presentation will address the following topics and defines respective roles and responsibilities to ensure high-quality services from medical service providers’ side and to support transparency, ethics, communication, and continuity of care for patients worldwide.
• Why do we talk about PX?
• 2020 patients’ medical and non-clinical needs
• Patient satisfaction versus patient experience
• What is accreditation?
• What is the impact of accreditation on quality of healthcare services and PX?
• How do accreditation standards support the organization’s every day PX work?
Examples from an accreditation program
• How to measure PX as part of accreditation activities?
• Looking into the crystal ball: PX in 2030 – personalized medicine via AI, robots and tracking devices?
Dr. Claudia Mika is the Founder and CEO of Temos International Healthcare Accreditation, a German-based international accreditation body.
Claudia brings years of dedication to developing and improving the Temos accreditation programs, assessing hospitals, clinics, rehabilitation centers, reproductive care centers, and dental clinics worldwide. Having worked globally with healthcare providers, she has first-hand experience in building quality management systems as well as international patient departments from Brazil to the Philippines. With her team of experts in clinical and non-clinical services, Dr. Mika has created accreditation programs for hospitals and clinics that cater to domestic and international patients across a wide spectrum of healthcare disciplines.
She actively participates in the accreditation process, spending time with clients to share her years of experience with the Continuous Quality Improvement process that is at the heart of successful accreditation.
Her commitment to quality outcomes, patient safety, risk reduction, and the patient experience as well as her track record for excellence and innovation is mirrored by the accreditation standards; always aiming at adding value for the users of the standards.
Dr. Mika is regularly invited to international Conferences and advises different associations and governmental institutions regarding quality related topics, patient experience and international patient management. She is the Vice Chairwoman of the Diplomatic Council Healthcare Forum, supported the 2018 Dubai Health Authority (DHA) Medical Tourism Conference as a member of the Scientific Board and has been a judge for the International Medical Travel Awards since 2013. In 2017, Dr. Mika was awarded the Dr. Sanjiv Malik Lifetime Award for her significant contribution to the development of the medical travel sector.
In 2019, Dr. Mika successfully spearheaded the rigorous process of submitting Temos standards for accreditation by the International Society for Quality in Health Care (ISQua now known as IEEA) to firmly cement Temos’ place among the world’s elite international accreditation organizations.
Dr. Claudia Mika