David Hicks | Event Chair

David Hicks | Event Chair

Title: Best-selling author, Forbes contributor, independent advisor and aspirant

Company: Tribe CX

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About the speaker

After taking his international Customer Experience consulting business from start-up to a global player with a Fortune 500 client base, David set up TribeCX. 

He has coached global companies on Customer Experience from UPS to the UK Police, and worked globally with over 300 organisations in telecommunications, finance, retail, publishing and technology. He has also led the development of the specification for Customer Experience delivery at Royal Mail to deliver an integrated experience across 280k colleagues. 

As a speaker at industry events, David now enjoys telling the story of customer experience transformation, from both practitioner perspective and sharing details of best practice..