Dr Connie Cowley

Dr Connie Cowley

Title: Vice President of Quality Services Inpatient Rehabilitation Division

Company: Select Medical

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Using Quality Improvement Tools & Techniques to Improve Patient Experience


Abstract: Improvement Science can be harnessed to improve the patient experience. Learn how to use proven QI tools and techniques to drive improvements that are designed for your patients in your facility.


• Identify 4 QI tools for the design, implement, and spread of patient-focused improvements
• Identify how to engage the patient in improvements

About the speaker

Connie Cowley is the Vice President of Quality Services Inpatient Rehabilitation Division at Select Medical. Dr. Cowley has a clinical background in pediatric ortho/neuro rehabilitation, and extensive experience in quality improvement (QI), clinical operations, education, and program implementation. 

Connie received her Doctor of Nursing Practice (DNP) from the Massachusetts General Hospital (MGH) Institute for Health Professions. She has a particular interest in the evaluation of training in QI for frontline staff. She is a Certified Professional in Healthcare Quality (CPHQ), and a Board Certified Nurse Executive (NE-BC). 

Dr. Cowley completed a 2-Year Post-Doctoral Fellowship in Quality Improvement in the Veteran’s Administration Quality Scholars Advanced Fellowship Program (VAQS). As a healthcare quality improvement leader for over 25 years, she has worked to improve quality, safety, outcomes, and patient experience in a wide variety of acute and post-acute settings.

Connie will be speaking at: