Dr Olaf Hermans

Dr Olaf Hermans

Title: Head

Company: SiR Meta Intelligence

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Olaf is a cognitive scientist specializing in the mental processes of customers who relate and co-create with service providers. 

After heading an eight-year research program at Pennsylvania State University, he now heads up SiR Meta Intelligence, helping companies apply interactional intelligence to stimulate customer goodwill, customer role enhancement and customer ownership in service processes and service encounters.