Speakers

All of our speakers are experts in their field and at every event, you'll learn from some of the world's leading customer experience professionals. 

For every customer experience event throughout the world, we carefully evaluate and hand pick a number of speakers who can share the cutting edge trends in the industry as well as speakers who can share their stories on how they achieved success.

If you'd like to be considered as a speaker for Customer Experience World, please get in touch here.

See speakers for our upcoming events along with those that have spoken previously.

Colin Iles | South Africa

Global Ambassador OpenExo | CEO The Equino...
OpenExo, ABSA & The Equinox Innovation Centre

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Dayoán Daumont

Customer Experience & Digital Transformation
Ogilvy

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Dr Nicola Millard | UK

Customer Insights & Futurology
BT

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Jeremy Maggs

Event Chair
Journalist & TV Presenter

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Jeremy Nicholas

Event Chair
Writer & Broadcaster

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Lee Bryant

Co-founder
PostShift

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Maarten Pieters

Head of Co-creation
Co-Creation

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Martin Lucas | UK

Chair and Facilitator for the Customer Exp...
Gap in the Matrix

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Ricardo Saltz Gulko | German, Israeli, Brazilian

Managing Director and Co-founder
Eglobalis Customer Experience, Innovation & Design Agency

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Andrew Hall | UK

Chief Innovation Officer
Capgemini

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Brett StClair

CEO and Co-Founder
Teraflow.ai

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Mohamed Latib | USA

Founder & CEO
CX University

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Dr Olaf Hermans

Head
SiR Meta Intelligence

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Royston Guest

CEO
Pti Worldwide

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Ali Lawrie

Head of Customer Experience
AkzoNobel

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Alice Walsh

CEO & Founder
Alice Made This, High Growth SME

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Amy Downs | UK

Sr. Director of Customer Success and Support
Twilio

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Andrew Grill | UK

Trusted Board-level Technology Advisor & F...

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Andrew Johnston

UK Head of Sales, SME
ABN AMRO Commercial Finance

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Ann Baret

Change Agent
Team Dynamics Consulting

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Carolyn Cleveland

Founder
C&C Empathy Training Ltd

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Cerys Hearsey

Head of Consulting
Postshift

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Chris Brindley | UK

Managing Director - Regional Banking
Metrobank

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Clare Muscutt

Head of Customer Experience
Sainsburys

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Claudia Mika | Germany

Founder and CEO
Temos International

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Colin Browne | SA

Organisational culture and employee engage...
Happy Sandpit

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Colin Habberton

Director of Global Partnerships
BrandsEye

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Dan Langton | UK

Director, Customer & Partner Experience
Microsoft

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Daniel Coulton Shaw | USA

International Clinic Ambassador
GCR - Global Clinic Rating

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David Pinder

Thought Leader & Consultant
Value Genie

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Dr Chris Brauer | UK

Director of Innovation
Goldsmiths, University of London

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Dr Connie Cowley

Vice President of Quality Services Inpatie...
Select Medical

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Dr Darlene Kalonji Mbukula

Head of Client Experience

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Dr Gary David

Certified Clinical Sociologist
Association for Applied and Clinical Sociology

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Dr Piet Ter Wee | Dutch

Chief Medical Officer
Amsterdam UMC

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Dr. Lorraine Dickey MD MBA

Founder, Innovator and Activist
The Narrative Initiative

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Elliott & Ollie Starr

Founders
RANK, Disruptive Health & Lifestyle Mix

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Emma Perkins | UK

Head of Customer Experience EMEA
Experian

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Gavin Atkinson

CX specialist and call centre expert
WNS Global Services SA

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Gemma Jones | UK

Customer Experience Director
Marshalls Plc

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Inge-Marie Hilligan

Head of Strategy
Standard Bank CRR

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James Bampos

Customer Experience transformation executive

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Jan Richards

Head of Insights & Planning
Dublin Airport

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Janet Bierdon

President
PX Academy

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Jason Bartram

Head of Planning
Communications and Energy Ombudsman

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Jenny Wewege | SA

Head Strategic Management
Discovery Insure

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Jeroen Kuiper

General Manager
Allsecur

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Jo Taylor | UK

Global Talent Leader & MD
Let’s Talk Talent

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Karen Albright

Associate Professor of Medicine
University of Colorado School of Medicine

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Katharina Wittigens

MD
Innovationbubble

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Kelley Brogan

H/O CX, Store of the Future
Farfetch UK Ltd

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Kevin Morley

Deputy Director
Crown Commercial Services

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KK Diaz

Customer Success Champion
A-Game Business Consulting

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Kursty Groves

Founder
Shape

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Lady Colleen Glaeser

Managing Director
AxxonSoft Southern Africa

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Larry Borowitz

Head of Service Lab Operations Management
Discovery Health

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Laura Brown

Retail Director
Harrods

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Leon Ayo

President
British Chamber of Business in Southern Africa

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Linda Yeardley

Director, Digital Transformation
eGain

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Magauta Mphahlele

Ombud (Acting)
The Consumer Goods and Services

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Mark Harrison

Chair
TribeCX

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Melanie Malherbe

Managing Director
BrandsEye

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Nikki Gatenby | UK

Best-selling author, non-exec director, ch...
GatenbysConsulting

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Nina Gyubbenet

Customer Experience Director
Tele2

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Oisin Lunny | UK

Professor of UX Driven Business
Barcelona Technology School

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Paul du Toit

Managing Director
Congruence Training

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Paul Thomas

Head of Social Business
Brand, Market...

Grant Thornton

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Pauline Wilson | UK

Operations Director
Virgin Holidays

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Peter Dorrington

Director of Customer Insights
TTEC

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Rachel Haworth

Customer Experience Director
Coventry Building Society

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Ritchie Brett | UK

Strategist
383 Project

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Rod Jones

Independent Consultant
Contact Centre Consulting

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Roland Ellingworth

Head - Innovation and Customer Strategy
Taste Holdings

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Roz Broome

Customer Experience Consultant
Roz Broome Consulting (Pty) Limited

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Rudolph Wontumi

Senior Vice President, Human Resources and...
JCB International (Europe) Ltd

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Samantha Worthington

Director
Mardi Gras Marketing

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Sarah Sargent

Director of Customer Experience
Radian Group

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Sarina de Beer | South Africa

Director: Client Experience
Ask Afrika

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Sharyn King-Coovadia

Service Executive
Discovery Health

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Simon Hoe

CMO
Cruise First

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Sirte Pihlaja | Finland

CEO, Customer Experience Optimiser
Shirute

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Siyasanga Kashe

Chief Operating Officer
Momentum Metropolitan

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Soum Rakshit

CEO & Founder
Mystery Vibe

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Stanley Gabriel

H/O Innovation
Momentum Metropolitan

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Steven Carleton | USA

Founder & President
CustomerMatters LLC

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Steven Jacobs

Area Director
HSBC Bank

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Steven Walden

Director of Customer Experience
Strativity Group

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Tanya Phillips

Chief Operating Officer
Genii Analytics

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Thomas Rudelle

Head of Social Media
AXA Insurance

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Tim Hughes

Customer Experience
Various

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Werner Tenten

Director, Strategic Accounts & Channels
Genii Ai

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Willem Gous | South Africa

Founder
The Human Entrepreneur

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Zine Torlage

Customer Insights Manager
Multichoice

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