Speakers

All of our speakers are experts in their field and at every event, you'll learn from some of the world's leading customer experience professionals. 

For every customer experience event throughout the world, we carefully evaluate and hand pick a number of speakers who can share the cutting edge trends in the industry as well as speakers who can share their stories on how they achieved success.

If you'd like to be considered as a speaker for Customer Experience World, please get in touch here.

See speakers for our upcoming events along with those that have spoken previously.

Brian Dennis | Keynote Speaker

Keynote Speaker | Author | Customer Servic...

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Jeremy Maggs

Event Chair
Journalist & TV Presenter

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Jeremy Nicholas

Event Chair
Writer & Broadcaster

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Lee Bryant

Co-founder
PostShift

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Maarten Pieters

Head of Co-creation
Co-Creation

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Robin Pullen | South Africa

Event Chair
Get Activated!

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The Rt Hon The Lord Price CVO | UK

Businessman, writer and member of The Hous...
UK Government, Waitrose, John Lewis & Channel 4

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Ricardo Saltz Gulko | German, Israeli, Brazilian

Managing Director and Co-founder
Eglobalis Customer Experience, Innovation & Design Agency

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Andrew Hall | UK

Chief Innovation Officer
Capgemini

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Mohamed Latib | USA

Founder & CEO
CX University

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Steve Jackson | UK

Chair for London Growth and Innovation
Co-Founder and Group COO of Xoomworks Ltd

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Dr Olaf Hermans

Head
SiR Meta Intelligence

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Royston Guest

CEO
Pti Worldwide

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Adré Schreuder | South Africa

Chief Visionary Officer
Consulta

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Adrian Swinscoe | UK

Best-selling author, Forbes contributor, i...
How to Wow

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Alex Genov | USA

Head of Customer Research
Zappos

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Ali Lawrie

Head of Customer Experience
AkzoNobel

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Andrew Johnston

UK Head of Sales, SME
ABN AMRO Commercial Finance

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Andrew Lawson | UK

Chief Product Officer
Zopa

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Ann Baret

Change Agent
Team Dynamics Consulting

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Antonia Oakes | South Africa

Head Customer Experience
Old Mutual Insure

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Bodibe Sebolai

Head of Client Value Proposition
Nedbank Insurance

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Brad Borkan | USA

After Dinner Speaker
When Your Life Depends on It

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Carole Layzell | UK

Channel Service Director
Nationwide Building Society

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Cerys Hearsey

Head of Consulting
Postshift

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Chantel Troskie | South Africa

Head of Customer Experience Applications
Oracle

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Chris Brindley | UK

Managing Director - Regional Banking
Metrobank

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Christoph Neut | Belgium

VP of EMEA
Sparkcentral

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Clint Payne | South Africa

Senior Manager, Customer Experience
MultiChoice

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Colin Habberton

Director of Global Partnerships
BrandsEye

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Colin Iles | South Africa

Global Ambassador OpenExo | CEO The Equino...
OpenExo, ABSA & The Equinox Innovation Centre

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David Pinder

Thought Leader & Consultant
Value Genie

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Dr Chris Brauer | UK

Director of Innovation
Goldsmiths, University of London

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Dr Nicola Millard

Customer Insights & Futurology
BT

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Emma Perkins

Head of Customer Experience EMEA
Experian

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Fred Roed

CEO & Founder
Heavy Chef

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Gavin Atkinson

CX specialist and call centre expert
WNS Global Services SA

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Inge-Marie Hilligan

Head of Strategy
Standard Bank CRR

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Jan Richards

Head of Insights & Planning
Dublin Airport

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Jason Bartram

Head of Planning
Communications and Energy Ombudsman

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Jeroen Kuiper

General Manager
Allsecur

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Julia Ahlfeldt | South Africa

Certified Customer Experience Professional

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KK Diaz

Customer Success Champion
A-Game Business Consulting

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Lady Colleen Glaeser

Managing Director
AxxonSoft Southern Africa

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Larry Borowitz

Head of Service Lab Operations Management
Discovery Health

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Laura Brown

Retail Director
Harrods

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Linda Yeardley

Director, Digital Transformation
eGain

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Lucy Robertson | UK

Senior Account Manager
Seen Connects

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Magauta Mphahlele

Ombud (Acting)
The Consumer Goods and Services

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Mark Harrison

Chair
TribeCX

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Martin Lucas | UK

Mathematician
The Customers Why

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Melanie Malherbe

Managing Director
BrandsEye

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Naomi Timperley | UK

Co Founder
Tech North Advocates

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Nicholas Cumisky | UK

UK Mobile Lead
Google

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Nina Gyubbenet

Customer Experience Director
Tele2

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Oisin Lunny | UK

Professor of UX Driven Business
Barcelona Technology School

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Paul du Toit

Managing Director
Congruence Training

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Paul Thomas

Head of Social Business
Brand, Market...

Grant Thornton

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Pauline Wilson | UK

Operations Director
Virgin Holidays

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Peter Dorrington

Director of Customer Insights
TTEC

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Rachel Haworth

Customer Experience Director
Coventry Building Society

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Richard Thornber | UK

Chief RCS Business Messaging Ecosystem Eva...
Google

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Ritchie Brett

Strategist
383 Project

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Rod Jones

Independent Consultant
Contact Centre Consulting

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Roland Ellingworth

Head - Innovation and Customer Strategy
Taste Holdings

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Ronny Gottschlich | Germany

Chief Executive
Lidl UK

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Roz Broome

Customer Experience Consultant
Roz Broome Consulting (Pty) Limited

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Samantha Worthington

Director
Mardi Gras Marketing

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Sarah Metcalfe | UK

Head of Customer Service
Sure Petcare

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Sarina de Beer | South Africa

Director: Client Experience
Ask Afrika

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Sharyn King-Coovadia

Service Executive
Discovery Health

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Sirte Pihlaja | Finland

CEO, Customer Experience Optimiser
Shirute

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Steven Carleton | USA

Founder & President
CustomerMatters LLC

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Steven Jacobs

Area Director
HSBC Bank

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Steven Walden

Director of Customer Experience
Strativity Group

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Suzie Dieth | USA

Director, Customer Experience
Reliant

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Tanya Phillips

Chief Operating Officer
Genii Analytics

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Thomas Rudelle

Head of Social Media
AXA Insurance

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Tim Hughes

Customer Experience
Various

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Werner Tenten

Director, Strategic Accounts & Channels
Genii Ai

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Willem Gous | South Africa

Founder
The Human Entrepreneur

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Yugesh Frylinck | South Africa

Technology Stream Chair
The CX Group

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