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James has over 30 years of experience in developing and managing enterprise customer experience and quality.
Via a customer-focused, data-driven strategy, James has been providing leadership in establishing customer experience methodologies, influencing organizations in adoption of corporate initiatives based on customer requirements, and enabling business growth through a transformation to a customer centric culture.
James also holds a US Patent for a quality to customer satisfaction correlation model, is a founding board member of Customer Experience Professional Association, and is an active member of the Corporate Executive Board.
James will be speaking at:CEW B2B LONDON