Larry Borowitz

Larry Borowitz

Title: Head of Service Lab Operations Management

Company: Discovery Health

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Larry Borowitz hails from Johannesburg, South Africa. He has university degrees in Information Systems and is a certified Lean Six Sigma Master Black Belt. 

Larry has been employed by Discovery Health since 2003. He is currently Head of Service Lab Operations Management, a department responsible for enabling process and service optimisation and measuring and monitoring key service metrics like quality and stakeholder perception. He has been responsible for, inter alia, the company’s quality management system and the adoption of Lean Six Sigma tools and principles within the organisation. 

In his career, Larry has garnered a wide array of management, systems and consulting experience through the positions he has filled in various capacities at firms like Deloitte Consulting and at some of South Africa’s leading technology companies.
Larry is married and has three children.

Presentation overview

Sharing value to enable customer success

Discovery has created a business on the principles of shared value where customers and society derive benefits from the company as it grows and prospers through the provision of its products and services. Customers will know they have been successful when they derive direct benefits from using products and services that leaves them feeling better off (i.e. successful).

The presentation will deal with how the combination of strong products, technology, data analytics and dazzling service can ensure that customers see and believe in their own success and how this translates into a broader benefit of social good.

Presentation outline

  • Discovery’s shared value model
  • The customer’s accountability
  • Enabling individual customer engagement 
  • Importance of short and long term personal successes
  • Importance of service to sustain success
  • How individual success translates into broader societal benefits

Larry will be speaking at: