Magauta Mphahlele

Magauta Mphahlele

Title: Ombud (Acting)

Company: The Consumer Goods and Services

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Magauta Mphahlele is the founder and CEO of Ithuseng Credit Solutions (ICS) which is a 100% female owned private company that is a registered Alternative Dispute Resolution Agent that mediates disputes between credit providers and consumers.

Magauta is also an accredited Court Annexed Mediator and registered Debt Counsellor. Her extensive experience in credit and general consumer protection spans more than 18 years.

The Consumer Protection Act and National Credit Act were conceptualized, consulted on and passed into law under her leadership as the Consumer Law Reform Project Manager at the Department of Trade and Industry.
Magauta holds an Honors Degree in Applied Linguistics and a Postgraduate Diploma in English Education from Wits University.

Her passion is to ensure a healthy and fair credit and consumer protection market in South Africa through influencing policy and legislation as well as empowering consumers with information about their rights, obligations and options when they are experiencing financial difficulties.

In 2015 she was recognized by the Banking Association for her contribution to their STARSAVER PROGRAM which is a program that aims to improve the financial literacy of Primary Schools Learners. Since inception STARSAVER has reached more than 6 million learners across all South African Provinces.

She currently holds the following Non-Executive positions:

  • Acting Ombudsman of the Consumer Goods & Services Ombudsman
  • Non-Executive Director of the South African Fraud Prevention Service
  • Member of the Financial Services Board Legislative Committee.

Previous Non-Executive Positions include:

  • Non-Executive Chair of the Consumer Goods and Services Ombudsman
  • Board Member of the Credit Ombudsman
  • Mediator at the Gauteng Housing Rental Tribunal
  • Adjudicator at the Gauteng Consumer Court
  • Adjudicator at the National Consumer Tribunal
  • Member of the Unfair Practices Committee of the Department of Trade and Industry
  • Board Member of the National Home Builders Registration Council, and Estate Agency Affairs Boards.

Magauta will be speaking at: