Pauline Wilson | UK

Pauline Wilson | UK

Title: Operations Director

Company: Virgin Holidays

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Our customers are not our first priority


Pauline Wilson talks about how the founding father of the brand’s words and the leadership style today, continues to influence and shape the customer experience at Virgin Holidays.

About the speaker

Pauline joined Virgin Holidays in 2005 as Head of Customer Service and held a number of senior management positions prior to her current role of Vice President - Operations. Leading our operational teams to deliver an amazing customer experience to our customers both in the UK and Overseas – with the vision to be the most loved travel company. 

Prior to joining Virgin Holidays, Pauline worked for TUI as General Manager UK Service and several leading travel brands. Pauline is a Board member of the Branson Centre of Entrepreneurship Caribbean and the Charity, Ideas Foundation and currently about to leave on an Artic Trek for Dreams Come True.

Pauline will be speaking at: