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Werner is a pioneer and prime mover in creating value through cutting edge technologies. With more than 20 years experience, he has spent his career building innovative ways to create value for the world’s most important organisations.
Working for his clients in creating exceptional customer experiences through the use of Analytics, Ai & Machine Learning, is a passion he lived for the past 4 years. Prior to Genii he was responsible for all Telenor Group Account Services’ revenue, working for Huawei, which at the time was rated among the top 5 innovative companies in the world. Through his collaboration with the various international business units, the account portfolio was awarded as one of the top performers within Huawei worldwide.
Genii leverage NLP, Text Analytics and machine learning on platforms such as Google, AWS and Azure for the prediction models.
Since then Genii has established global partnerships with large contact centre service providers in Africa, UK and US to distribute these Ai assets.
Everything we R&D is to try and innovate the improvement of the customer experience (CX), and reduce costs within contact centres
Werner will be speaking at:CEW JOHANNESBURG