Wow, this was a great conference! The Focus Group clearly put a lot of thought into the speakers they select. A wide breadth of CX topic were covered meaning everyone took away multiple learnings regardless of where they are in their CX Programme. The speakers were a great standard too - very articulate and brought their points to life with lots of real life examples. Finally, the networking I got from this will be so useful - especially as it was in the midlands where I live and work. Thanks for putting on such a great event!